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Terms of service

Table of contents

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Obligations of the consumer during the cooling-off period

Article 8 – Exercising the right of withdrawal and costs

Article 9 – Obligations of the entrepreneur in case of withdrawal

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Conformity and warranty

Article 13 – Delivery and execution

Article 14 – Payment

Article 15 – Complaints procedure

Article 16 – Liability

Article 17 – Disputes and applicable law

Article 1 – Definitions

In these terms and conditions the following definitions apply:

  • Cooling-off period: the period during which the consumer may exercise the right of withdrawal.
  • Consumer: the natural person who is not acting for purposes related to their trade, business, craft or professional activity.
  • Day: calendar day.
  • Durable data carrier: any tool, including email, that enables the consumer or entrepreneur to store information for future reference and unchanged reproduction.
  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
  • Entrepreneur: Beniya.
  • Distance contract: a contract concluded between the entrepreneur and the consumer through an online sales channel, such as the webshop.

Article 2 – Identity of the entrepreneur

Company name: Beniya

Address

Bijsterveldenlaan 95

5045 ZW Tilburg

The Netherlands

Chamber of Commerce number: 93986432

VAT number: NL005058748B37

Email: info@beniya.nl

Article 3 – Applicability

  • These terms and conditions apply to every offer from Beniya and to every distance contract concluded between Beniya and the consumer.
  • By placing an order, the consumer declares to agree with these terms and conditions.
  • The text of these terms and conditions is made available through the webshop so that the consumer can store or print them.

Article 4 – The offer

  • Beniya makes every effort to describe and present products as accurately as possible.
  • Images provide a realistic representation of the products, but colours may vary due to screen settings.
  • Beniya works with natural materials such as rattan. Small variations in colour, weaving structure, shape and minor imperfections are characteristic of the material and do not constitute a product defect.
  • Obvious errors or mistakes in the offer do not bind Beniya.

Article 5 – The agreement

  • The agreement is concluded at the moment the consumer places the order and the payment has been completed.
  • After placing the order, the consumer will receive a confirmation by email.
  • Beniya reserves the right to refuse or cancel an order in the event of suspected fraud, misuse or incorrect information.

Article 6 – Right of withdrawal

  • The consumer may dissolve the agreement regarding the purchase of a product within 14 days after receipt, without giving any reason.
  • After notifying the withdrawal, the consumer has another 14 days to return the product.
  • The consumer can exercise the right of withdrawal by contacting info@beniya.nl.

Article 7 – Obligations of the consumer during the cooling-off period

  • During the cooling-off period, the consumer handles the product and packaging with care.
  • The product may only be unpacked or used to assess its nature, characteristics and functioning, as would be possible in a physical store.
  • If the product has been used more than necessary for this assessment, depreciation may be charged.

Article 8 – Exercising the right of withdrawal and costs

  • The consumer reports the return via info@beniya.nl.
  • Beniya will then provide a return form or return instructions.
  • Returns should preferably be sent in the original packaging.
  • The costs for return shipping are for the account of the consumer, unless stated or agreed otherwise.
  • Beniya advises shipping with track and trace. The risk of transport during return shipment lies with the consumer until the product has been received by Beniya.

Article 9 – Obligations of the entrepreneur in case of withdrawal

  • Beniya reimburses all payments from the consumer within 14 days after notification of withdrawal.
  • Beniya may wait with reimbursement until the product has been received or until proof of return shipment has been provided.
  • Reimbursement will be made using the same payment method that was used for the payment, unless agreed otherwise.

Article 10 – Exclusion of the right of withdrawal

The right of withdrawal can be excluded for products that:

  • are manufactured according to the consumer’s specifications
  • are personalized
  • cannot be returned for hygienic reasons when the seal has been broken

If this applies, it will be clearly stated on the product page.

Article 11 – The price

  • All prices on the webshop are in euros and include VAT, unless stated otherwise.
  • The price applicable at the moment of ordering is the price that will be charged.
  • Price changes and promotions may be implemented without prior notice.

Article 12 – Conformity and warranty

  • Beniya guarantees that products comply with the agreement and the reasonable expectations of the consumer.
  • Rattan products may contain natural variations and small imperfections. This is a characteristic of the material and does not constitute a defect.
  • The statutory warranty of the consumer always remains applicable.

Article 13 – Delivery and execution

  • Beniya usually ships orders within 1–3 working days.
  • Delivery takes place via PostNL or a comparable carrier.
  • Shipping within the Netherlands is free unless stated otherwise.
  • Beniya ships worldwide. Any import duties, VAT or customs costs for international shipments may be charged to the recipient.
  • Delivery times are indicative.
  • For pre-orders, the expected delivery week is an indication. Products are handmade in Indonesia and transported by sea freight, which means delivery times may vary.
  • Beniya is not responsible for delays caused by carriers, customs procedures or other circumstances beyond the influence of Beniya.
  • If delivery cannot take place within 30 days, the consumer has the right to dissolve the agreement and will receive a refund.
  • The risk of damage or loss lies with Beniya until the moment of delivery.

Article 14 – Payment

Payment can be made via:

  • iDEAL
  • Klarna
  • Bancontact
  • Visa
  • PayPal

The order will be processed once payment has been received or authorized.

Article 15 – Complaints procedure

  • Complaints can be submitted via info@beniya.nl.
  • Beniya strives to respond to complaints substantively within 14 days.
  • The consumer must give Beniya the opportunity to resolve the complaint in mutual consultation.

Article 16 – Liability

  • Beniya is only liable for damage to the extent permitted by law.
  • Beniya is not liable for damage caused by incorrect use of the product.
  • Beniya is not liable for indirect damage such as consequential damage or loss of profit, unless there is intent or gross negligence.
  • The liability of Beniya is limited to the amount of the order to which the liability relates.

Article 17 – Disputes and applicable law

  • Dutch law applies to all agreements between Beniya and the consumer.
  • Disputes will be submitted to the competent court in the Netherlands, unless the law determines otherwise.